Process & Reliability — DevOps Support | How Engagements Actually Run

The process

Four steps, in order. No shortcuts.

The same sequence every time — because the fastest fixes are the ones that don't come back as an outage two weeks later.

We audit your current infrastructure, pipelines, and incident history to find what's fragile before it fails on its own.

We design the target state — network, compute, and deployment model — sized for your real traffic and budget.

We codify it: Terraform for infrastructure, CI/CD for delivery, so every future change is a reviewed diff, not a live edit.

We stay on as your on-call DevOps partner — watching dashboards, tuning alerts, and handling the pages so you don't have to.

Reliability

A defined response time for every severity, and a standing list of what gets done every month whether anything breaks or not.

Sev 1 — Production down

< 15 min

to acknowledge & engage

Paged immediately. We're in your infra within minutes, not waiting for a stand-up.

Sev 2 — Degraded

< 1 hr

to acknowledge, same-day fix

Not everyone's blocked, but it's getting worse. Triaged same day, fixed before it becomes a Sev 1.

Sev 3 — Improvement

Next sprint

scheduled, not forgotten

Nothing's on fire. It goes into the backlog and gets shipped on the regular cadence, not "someday."

Every month, whether or not anything breaks

Patch & CVE reviewEvery node and container image checked against current CVEs, patched on a schedule — not after an audit finds it.

Cost auditIdle instances, oversized nodes, and orphaned volumes flagged with a rightsizing recommendation attached.

Backup restore drillBackups get tested by actually restoring them — a backup nobody's restored is just a hope.

Access reviewWho has prod access, why they still need it, and whether least-privilege still holds.